The airport is 5km from Norwich. It has 12 check-in desks and an annual capacity of 700 000 passengers.

Facilities at the airport include 650 short term parking spaces, 450 long term parking spaces, 2 airport hotels, bureau de change, restaurants, cafeterias, bars, VIP lounge, duty free shop, newsagent, travel agent, car rental, taxi rank, baby/parent room and disabled facilities.